What system did the Driver License Division transition to in July 2020?

The transition to an appointment-based system by the Driver License Division in July 2020 was implemented to improve efficiency and reduce wait times for customers. By requiring appointments, the Division could manage the flow of individuals seeking services, ensuring that adequate staff were available to assist them. This system also allows for better social distancing practices, which became particularly important during the COVID-19 pandemic.

This approach contrasted with other methods, such as walk-in service only, which can lead to overcrowding and longer wait times, or an entirely online application system that may not accommodate those without reliable internet access or those who prefer in-person interactions. Home delivery of licenses, while convenient, was not part of this operational transition and did not directly address the need for organized customer service logistics during that period. Thus, the appointment-based system was the most effective choice for enhancing overall service delivery and safety.